Our Approach

An Agreement We Would Like to Make with You

Here is what we feel we owe to each other.

It is what we would like our relationship with you to be built upon.

If you have any concerns at all with this, we are happy to discuss with you what you feel would be fair.

• We must tell you in advance, the cost of any major treatment.
• We must do our very best treatment for you.
• We must listen to you when you talk.
• We must apologize and make amends if we don’t perform as we promise, and you can be the judge of our performance.
• We will do our absolute level best to keep to time because we know everyone hates to be kept waiting.
• We will make no charge for appointments changed or cancelled where 24 hours notice has been given.
• You must complain if there is something that upsets you. That way we have a chance to put it right, apologize and give you appropriate compensation.
• You pay your bills on time. We accept cash, cheques and most credit and debit cards. We also offer interest free credit.
• We would like you to try and refer at least one person whom you feel would like the things we offer. In this way
  we can continue to have a flow of new people.